Return & Refund Policy
|Product Opened?||Returned within 30 days of purchase||Returned within 90 days of purchase||Returned within 1 year of purchase|
|YES||100% Product Credit or 90% Refund||Non-Refundable||Non-Refundable|
|NO||100% Product Credit or 100% Refund||100% Product Credit or 90% Refund||90% Product Credit or 90% Refund|
Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.
To return product for a refund or exchange, please refer to the following procedures:
- Contact Member Services via phone, email, or chat to receive approval
- Phone: 1-800-411-8151
- Email: firstname.lastname@example.org
- Chat: Available 8:00 am–10:00 pm Mountain time
- List name and ID number on the outside of the return shipment
- Include original order number or a copy of the invoice inside return shipment
- Include a note indicating if you would like a refund, product credit , or exchange
- For an exchange, please also list the items you would like to exchange for
- Return the package in a way that is able to be tracked (recommended)
- Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
- Products purchased as part of a kit or package must be returned in its entirety.
- Return shipping costs are covered by the member.
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